Data Cohorts partners with Pitney Bowes, Quadient and Objectif Lune, the leaders in Interactive Statement solutions.
DC gives you control over the systems and processes used to design and deliver traditional communications across all channels, in a package that is easier to use and is optimized for high speed design and output. It makes it easier to bring together the entire organization in the name of customer experience – enabling collaboration across the business, visibility throughout the customer journey, and the ability to take immediate action to improve the customer experience.
What is a digital experience platform?
Forrester defines digital experience platforms as, “Software to manage, deliver, and optimize experiences consistently across every digital touchpoint.”
A digital experience platform helps to align strategies, teams, processes, and technology with the customer at the center of it all.
What is a personalized digital experience?
Your customers’ secure mobile and web accounts contain highly individualized content including personalized account statements, pre-populated forms, invoices, contract information and more. Most successful enterprises are also leveraging these channels to upsell and cross- sell new products and services.
And, as a consumer, you’ve probably never given much thought as to how that content is generated.
For many organizations, this kind of personalized content is extremely costly to develop and maintain on digital channels, as it is often done manually.
Our digital experience solutions enable you to create responsive, interactive, regulatory compliant, and highly individualized mobile and web experiences quickly and easily from one intuitive interface.
Deploy a truly personalized experience—50% faster
Quick and easy to deploy, digital self service from Pitney Bowes engages customers with targeted, relevant content based on profiles, transaction history and online behaviors—in as little as ten weeks.
Deploy a comprehensive suite of ready-to-launch capabilities, enabling e-presentment, payments, billing intelligence, mobile and customer care
Profit from sophisticated customer analytics that improve the customer experience by accessing real-time data and documents
Reduce costs with automated self service replacing costly paper and call-center activity
Minimize errors and eliminate manual processes and automate account management
Grow revenues with highly targeted online engagements, taking advantage of increased web traffic to upsell and cross-sell