About Data Cohorts
Twenty years of making
every message count.
Data Cohorts was founded in 2006 on a single conviction: that the quality of a company's communications is a direct reflection of its respect for its customers. That conviction still drives everything we do.
Our Story
Built for the industries that cannot afford mistakes
When Data Cohorts was founded in Kuala Lumpur in 2006, most organisations treated customer communications as a back-office function — something to be processed cheaply, quickly, and without much thought. We believed the opposite.
For a bank, an insurer, or a telco, the documents they send are not just operational output. They are legal instruments, compliance artefacts, and moments of truth in the customer relationship. A misrouted statement, a missing delivery confirmation, or a template that hasn't been updated after a regulatory change — these are not inconveniences. They are risks.
Our Vision
Over two decades, we have built one of most comprehensive Customer Communications Management capabilities — print and mail production, digital delivery gateways, data integration, and physical dispatch — under one roof, with a single audit trail and a single point of accountability.
Today, we process millions of data records, deliver over 50 million printed pages and 40 million digital communications each year, and serve some of Malaysia's most demanding regulated institutions. We remain what we have always been: a specialist, not a generalist. A partner, not just a vendor.
Management Team
HOR YEW JIN
Co-founder / Chief Executive Officer
JASON ONG
Chief Operating Officer
CHAN WENG KI
Co-founder / Chief Technology Officer
RAJ MOHAN
Co-founder / Service Delivery Director
DERRIC NGO
Client Management Director
WAN NOOR FAIZAHER
Human Resources & Finance
NGO SENG CHAI
Risk and Compliance