Communications Platform as a Service (CPaaS)
Your customers are on WhatsApp.
Are you?
Data Cohorts delivers a fully managed CPaaS service for regulated industries — WhatsApp Business API, transactional email, and SMS — with failover routing, PDPA consent management, and a unified audit trail.
The Challenge
Why regulated-industry digital delivery keeps failing
Digital channels are faster, cheaper, and more engaging than physical mail. But in regulated industries, they introduce new compliance risks — especially when they're stitched together without a managed service layer.
01
"We have three different vendors — one for SMS, one for email, one for WhatsApp. Three billing relationships, three SLAs, and no single view of what was actually delivered to any given customer."
Channel Fragmentation
02
"Our email gateway went down during a month-end statement run. 60,000 notifications just didn't go out. We found out three days later when customers called in."
No failover resilence
03
"BNM asked us to confirm that a specific regulatory notice was delivered to a specific customer on a specific date. We had the send record but no delivery confirmation. That's not the same thing."
Incomplete Audit Trail
04
"We wanted to set up WhatsApp Business API for statement alerts. Meta's template approval process, BSUID registration, and HSM content rules took our IT team six months and we still went live with errors."
WhatsApp Complexity
CPaaS Channels
WhatsApp Business API
Transactional Email
SMS - the transactional workhorse
WhatsApp is where your customers already are — and where they actually read messages. For banks and insurers, moving statement alerts, payment reminders, and policy renewals to WhatsApp is the single highest-impact channel shift available today. Data Cohorts manages the full WhatsApp Business API lifecycle — template approval, message despatch, delivery tracking, and compliance — via our BSP partnership. Your IT team does not need to touch Meta's infrastructure.
HSM Template Management
We draft, submit and manage your WhatsApp message templates through Meta's approval process - including revisions and resubmission
Rich Media Support
PDF statement attachments, image cards, and document previews - not just plain text
Read Receipt Visibility
Know when a customer has read a message - not just that it was delivered to the device
BSUID & Meta Compliance
Fully compliant with Meta's 2026 Business Solution User ID rollout and ongoing policy requirements
Opt-out management
WhatsApp opt-outs are captured, logged, and propagated across your PDPA consent record automatically
Microsoft 365 and Google Workspace are not built for high-volume transactional sending. They impose daily limits that banks and insurers routinely exceed during month-end statement runs. Our dedicated SMTP relay infrastructure handles millions of sends per month — with full sender authentication, bounce management, deliverability monitoring, and 7-year archiving built in. This is not marketing email. It is compliant, regulated, transactional email at production scale.
Dedicated SMTP Relay
Purpose-built for high-volume regulated sends — no shared infrastructure, no deliverability contamination from other senders
Full sender authentication
DKIM, SPF, and DMARC configured on your sending domain — so emails land in inboxes, not spam folders
Bounce and suppression management
Hard bounces are immediately suppressed. Soft bounces are retried and logged. Your sender reputation is protected.
7-year email archiving
A regulatory-retention copy of every sent email, stored and retrievable within 24 hours of audit request
PDPA unsubscribing handling
One-click unsubscribe processed and synced to your consent record — compliant with PDPA and Malaysia's anti-spam framework
SMS remains the most reliable channel for time-critical transactional alerts — payment due reminders, statement ready notifications, OTP authentication, and fraud alerts. It does not require internet connectivity, does not get caught by spam filters, and reaches every mobile subscriber regardless of smartphone type. Via DC's gateway, we manage sender ID registration, A2P messaging compliance, delivery confirmation, and opt-out handling — all logged and reportable.
Registered sender ID
Your organisation's name displayed as the sender — not a random shortcode. Approved and registered with Malaysian telcos.
A2P messaging compliance
Application-to-person messaging operated within MCMC and telco operator guidelines for regulated-industry senders
Sub-5-second OTP delivery
Application-to-person messaging operated within MCMC and telco operator guidelines for regulated-industry senders
EN / BM messaging variantLanguage selection applied automatically from your customer preference flags — same data extract, correct language per recipient
Delivery confirmation per message
DLR (Delivery Receipt) captured per SMS — timestamped and logged in the unified audit trail
A2P messaging compliance
Application-to-person messaging operated within MCMC and telco operator guidelines for regulated-industry senders
FAQ
What our prospects ask before they engage