A year ago, most AI conversations were about what the model could do. In 2026, the better question is: what business outcome did it improve? The most useful AI automation projects now have 3 things in common: • They work inside real business workflows, not isolated demos • They keep humans at the right approval points • They measure outcomes like turnaround time, error reduction, and throughput At Data Cohorts, we think the next wave of value won’t come from “AI for everythin

How AI-Powered CCM Is Helping Banks and Insurers Finally Catch Up EXECUTIVE SUMMARY Financial institutions in 2026 face a perfect storm: rising customer expectations, accelerating regulatory change, mounting fraud, and fierce competition from digital-native challengers — all while running on communications infrastructure built for a different era. This article explores five of the most pressing challenges facing the industry today, and how AI-powered Customer Communications M

In 2026, “digital-first” is no longer a debate—it’s the default. Most enterprises now prioritize mobile apps, email, messaging, portals, and chat for customer communications. But here’s the part many teams still underestimate: Digital-first does not mean print-last. It means channel-strategic. For regulated, high-volume, trust-sensitive industries, print remains a high-impact channel when used intentionally inside a modern Customer Communications Management (CCM) stack. The m

Dear Valued Customer, We hope this letter finds you well. At Data Cohorts, we are committed to sustainability and the protection of our...

By Sean O'Neill, Rebecca Stephens-Wells, Bhavi Mehta, and Harshveer Singh The technology will augment insurance agents’ capabilities and...

In an era marked by a growing awareness of environmental issues, sustainability has become a central concern for enterprises across...

If you have noticed, scaling batch processes for huge batch jobs and sending them to your customers via email, WhatsApp Business, or SMS...

With the current increase in postage charges worldwide for physical bills, it makes sense to now go digital for bills. The best and with...

2 way SMS Campaigns can look easy but it is a daunting task of verifying who is behind the phone of the recipients. Phone numbers can...

Infobip and Data Cohorts Collaborates to Transform Customer Experience within Malaysia Life Insurance Market Partnership to deliver...

"Malaysia is currently entering the third wave of the Covid-19 pandemic, said Health director-general Tan Sri Dr Noor Hisham Abdullah." -...

With resilience and innovation, DC continues to support its clients during COVID-19. DC’s trusted solutions in secured outsourcing print,...

By Vivek Furtado, Tom Kolaja,Curt Mueller, and Julian Salguero from McKinsey Insights I like this as it really relates to the...

Dear DC Customer, At DC, we are committed to providing our partners and customers with world-class support and service. Given the...

This is an interesting article by McKinsey Insights - and the article was written by McKinsey's Xin Huang, Alex Sawaya, and Daniel Zipser...

Published on Wednesday, 28 August 2013 11:55 Written by Chad Somodi Google “eDelivery” and you’ll find hundreds of company websites...