Our Services
Customer Communications Management (CCM)
Transform how you engage with customers through personalised, compliant, and omnichannel communications. Data Cohorts helps organisations design, generate, and deliver customer communications across print, email, SMS, WhatsApp, and digital channels, ensuring a consistent customer experience throughout the entire customer lifecycle.
Secured Print
& Mail
Deliver critical customer documents with confidence. Our secure print and mail services provide end-to-end management of document production, printing, inserting, sorting, and postal distribution, supported by strict security controls, audit trails, and data protection measures to safeguard sensitive information.
Communications Platform as a Service (CPaaS)
Connect with customers through their preferred channels using our enterprise-grade CPaaS solutions. Integrate SMS, WhatsApp, Email, Voice, and other messaging services into your business applications, enabling real-time notifications, customer engagement, OTP authentication, and seamless omnichannel communication at scale.
The Process
1. Prospect & Qualify
Target regulated industries · ICP fit · Budget signal · Champion identified
5. Commercial Negotiation
Pricing model. MSA. SLA. NDA. Scope and milestone schedule.
Stakeholders : Procurement, Legal, CFO, CIO
2. Discovery
Current state audit - Pain points, volume and channel mapping.
Stakeholders : IT, Operations, Compliance, Marketing
6. Implementation & hand-over
Data Integration. Template composition. SIT. UAT. Go Live. Delivery handover. Success metric defined.
3. Solution Design
Architecture proposal.
Platform selection. Data Flow. Channel Mix. SLA. Compliance alignment
7. Expand and Renew
QBR. New Channels / Products. Contract renewals.
4. Proof of Value
Pilot batch / demo composition. Live data sample. Showcase personalisation. Omnichannel routing and traceability